Returns & Exchanges Made Easy
We provide Free Returns* within 30 Days of delivery on all of our pieces, because the joy of jewelry should be seamless.
To ensure a smooth return, items should be:
1. In their original, unworn condition
2. Returned with all packaging, tags, and certificates intact
3. Shipped using the pre-paid FedEx label* provided by Amorati
*Customers outside our domestic shipping area may be responsible for return shipping costs.
Items that Can’t be Returned
Certain treasures are too personal to return:
1. Custom, personalized, engraved, resized, or final sale items. This includes rings with custom sizes, initials, or birthstones.
2. Items affected by normal wear, misuse, tarnish, or exposure to chemicals
3. Lost or stolen items
Exceptions to Every Rule
Manufacturer defects, like broken clasps, missing stones, or discoloration, are covered under our two-year Amorati Product Warranty.
Want to Start A Return?
1. Yes
a. Login to your Amorati account
b. Locate your order number
c. Click on "Start a Return"
d. Complete the reason for your return
2. Receive Your Return Label & Details
Our Concierge team will send a Return Authorization (RA) number and a pre-paid FedEx label (printable or QR code).
3. Ship With Care
Pack the item in its original packaging, including the outer box, packing slip, any accessories, and certificates. Ship using the provided label, ensuring it completely cover the original shipping lable.
The labeled package must be taken to any official FedEx shipping location (e.g. FedEx Office, FedEx Authorized Ship Ceneter). Do not use a drop box.
4. Inspection & Approval
Our Authentication & Quality Assurance (QA) team will inspect and verify your item, a process that can take up to 7 business days.
5. Refund
Once approved, you’ll receive a confirmation email. Refunds are typically processed to the original payment method within 5–7 business days from approval. Exact timing may depend on your bank or credit card company.
Processing may take longer for third-party payments, such as Afterpay or PayPal, or for purchases over $10,000.
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