Question 1

I've never made an online luxury jewelry purchase before — how do I know Amorati is reputable?

Accepted Answer

Amorati is a Nashville-based fine jewelry brand built specifically for online buyers who want certified, conflict-free diamonds without the markup, pressure, or guesswork of a traditional jewelry store. Every lab-grown diamond ships with an independent IGI grading report (engagement-center mined stones are graded by IGI or GIA), every order is fully insured in transit, and every piece is backed by our 30-Day Love-It Guarantee with free, insured returns. Our Concierge team is non-commissioned, so you'll never be upsold.

Question 2

Why should I choose Amorati?

Accepted Answer

Because we believe meaningful moments deserve to be remembered beautifully. Amorati was founded in Nashville by two long-time business partners and friends who saw jewelry the way it had been passed down in their own families — as memories made tangible. Our collections are designed around real-life moments so every piece becomes an intentional keepsake you carry forward, one story and one generation at a time. That meaning is built on real craftsmanship: only F-color, VS+ lab-grown diamonds hand-matched for uniform light return (our Twin Standard), heavier 14K gold settings engineered to outlast daily life (our Light-Armor), independent IGI certification on every diamond, and a non-commissioned concierge team that's there to help.

Question 3

Where is Amorati located, and can I visit a showroom?

Accepted Answer

Amorati is a Design House headquartered in Nashville, Tennessee. We were built on a simple conviction: that the moments worth living are worth holding onto, and that jewelry, when made with real substance, becomes the object that carries those memories forward. A first promotion. A new beginning. A quiet survival only you understand. The pieces we make are designed to mark those moments and built to outlast them, to become the things your children and grandchildren will one day reach for and wonder about. We're an online-first brand, so most customers shop and consult from home through our virtual Concierge, with side-by-side comparisons, styling guidance, and live appointments. We also host invitation-only Amorati Moments events throughout the year in Nashville, including Jazz & Jewels, Nashville High Tea, and Bridal Affair Brunches, where you can see and wear pieces in person. Our private Atelier, opening soon on a town square just outside Nashville, will be a space where custom pieces are imagined, sketched, and made by hand.

Question 4

Are grown diamonds real?

Accepted Answer

Yes. Lab-grown diamonds are 100% real diamonds — chemically, physically, and optically identical to mined diamonds. They have the same hardness (10 on the Mohs scale), the same refractive index (2.42), and the same crystalline carbon structure. The only difference is origin: ours are grown above ground in advanced laboratories rather than extracted from the earth. Every loose stone we sell is IGI-certified so you have independent proof of the 4Cs.

Question 5

How are grown diamonds made?

Accepted Answer

Lab-grown diamonds are created using one of two scientific processes that replicate the conditions deep inside the earth where mined diamonds form. In High Pressure High Temperature (HPHT), a tiny diamond seed is placed in pure carbon and exposed to approximately 1,500°C and 1.5 million PSI until the carbon crystallizes onto the seed. In Chemical Vapor Deposition (CVD), a carbon-rich gas is energized in a vacuum chamber so carbon atoms settle onto a seed layer by layer. Both methods take a few weeks and produce a real diamond — identical to a mined stone in every measurable way.

Question 6

What's the difference between lab-grown and mined diamonds?

Accepted Answer

Lab-grown and mined diamonds are chemically and optically identical — same brilliance, same hardness, same fire. The differences are origin, price, and impact. Lab-grown diamonds typically cost 40–70% less than a comparable mined stone, which means you can step up a full grade or two in clarity, color, or carat at the same budget. There is also no mining footprint: no displaced earth, no community-impact concerns, and a substantially smaller carbon profile. Both types of stones we sell are independently graded and conflict-free.

Question 7

How do lab-grown diamonds compare to moissanite and cubic zirconia?

Accepted Answer

Lab-grown diamonds are real diamonds. Moissanite (silicon carbide) and cubic zirconia (zirconium dioxide) are different materials that look diamond-like but score lower on hardness (Moissanite 9.25, CZ 8.5 vs. diamond's 10), display a different kind of sparkle (moissanite has a noticeable 'rainbow' fire), and have different optical and thermal signatures. Cubic zirconia in particular clouds and dulls over time; diamond does not. A jeweler can tell the difference instantly with a diamond tester — but on a certificate, only a lab-grown diamond reads as a diamond.

Question 8

Why does Amorati use Lab-Grown Diamonds?

Accepted Answer

To achieve our "Twin" Standard. In traditional mined diamonds, finding identical stones for a single piece is nearly impossible, leading to inconsistencies in light return. Our lab-grown process allows us to hand-select and color-match stones for perfect uniformity, a level of "icy-white fire" that mined diamonds simply cannot replicate at this scale. This becomes important in pavé settings and studs where identical light return is of utmost importance.

Question 9

Do Grown Diamonds Retain Value?

Accepted Answer

Lab-grown diamonds are intended to be worn and treasured, not traded. Like fine watches, mined diamonds, designer handbags, or new cars, most jewelry loses a meaningful portion of its original retail price the moment it leaves the store — and lab-grown diamonds are no exception. They can be appraised at full replacement value for insurance, and Amorati pieces hold their sentimental value indefinitely. We're transparent about resale: we recommend buying a lab-grown diamond because you love it, not as an investment. The upside is you can afford a far more beautiful stone for the same budget than you could mined.

Question 10

Do lab-grown diamonds test as real diamonds on a diamond tester?

Accepted Answer

Yes. A standard thermal diamond tester reads lab-grown diamonds as real diamonds because they have the same thermal conductivity as mined stones. The only way to distinguish lab-grown from mined is with specialized equipment that detects trace differences in growth structure. To a jeweler, a customs agent, an insurer, or an appraiser, your Amorati lab-grown stone reads simply as: diamond.

Question 11

Do you offer a Diamond Buying Guide?

Accepted Answer

Yes. Our Diamond Buying Guide walks you through the 4Cs — cut, color, clarity, and carat — the four factors that determine a diamond's beauty and price. It also includes our recommended grade ranges so you can shop confidently without overspending on specs the eye can't see.

Question 12

What are the ethics of your mined diamonds?

Accepted Answer

Every mined diamond we sell is conflict-free and traceable. We source exclusively through partners who comply with our supplier code of conduct, which requires documented chain-of-custody, fair labor practices, and verifiable origin. For customers who want maximum transparency, our lab-grown collection eliminates mining entirely.

Question 13

Are your diamonds certified?

Accepted Answer

Yes. Every lab-grown diamond we sell is independently graded by the International Gemological Institute (IGI), the leading lab for lab-grown certification. Every engagement ring and diamond stud arrives with its grading report, which documents the stone's cut, color, clarity, carat weight, polish, symmetry, fluorescence, and laser-inscribed report number. Mined diamond engagement stones are graded by IGI or GIA.

Question 14

What is the difference between IGI and GIA certification?

Accepted Answer

Both IGI and GIA are independent, internationally recognized diamond grading laboratories that specialize in different parts of the market. GIA (Gemological Institute of America) pioneered the 4Cs grading system and is widely considered the benchmark for mined diamond certification. IGI (International Gemological Institute) is the world's leading certifier for lab-grown diamonds, grading them to the same rigorous standards and objective criteria. At Amorati, every lab-grown diamond is IGI-certified, and mined engagement stones are graded by IGI or GIA. Either way, what you receive is an independent, third-party assessment of your stone's cut, color, clarity, and carat weight from a lab, not a retailer. When you're investing in a piece you'll wear for a lifetime, that accountability matters.

Question 15

How should I clean my jewelry?

Accepted Answer

Gentle is best. Fill a small bowl with warm water and a few drops of mild dish soap, soak your piece for 10–15 minutes, then brush gently with a soft toothbrush — paying extra attention to the back of the setting where light enters the stone. Rinse, then pat dry with a lint-free cloth. Skip harsh chemicals (chlorine, bleach, acetone) and at-home ultrasonic cleaners, which can loosen settings. For deep cleaning or annual prong checks, bring it to a professional jeweler.

Question 16

What's the best way to show off my new jewelry?

Accepted Answer

Wear it often, style it your way, and let it catch the light (and compliments). Tag @amorativault on Instagram and TikTok — we love seeing how you wear yours.

Question 17

Can I resize my ring?

Accepted Answer

To help you find your size before you buy, we offer a complimentary ring sizer. Standard, in-stock rings can be resized within 60 days for a small handling fee (most ring styles can move up to two sizes; some eternity and pavé designs are not resizable). Custom-made rings and rings already resized once are considered final sale. If you're unsure about your size, our Concierge can walk you through measuring at home.

Question 18

Can I try on rings in person?

Accepted Answer

You don't have to. Our Concierge bring the experience to you — personalized guidance, side-by-side comparisons, and styling tips, all from the comfort of home. And with our 30-Day Love-It Guarantee and free returns, you can be certain you'll love your new ring.

Question 19

What is the "Light-Armor" Setting?

Accepted Answer

Most pavé settings prioritize lightness to save on gold costs, resulting in fragile jewelry. Amorati pieces are engineered with Light-Armor: each setting is anchored in a minimum of 0.8g of 14K gold for substantial weight; we architect diamonds into a weighted, durable frame designed to carry the momentum of your daily life; and our specialists hand-match every stone to ensure zero "warmth" or dullness across the entire piece.

Question 20

What is 'The House Vow'?

Accepted Answer

Every piece we create is a testament to the Amorati Standard. While others settle for average, we prove that the smallest details carry the greatest legacy. We treat our smallest stones with the same reverence as a center solitaire, ensuring your jewelry radiates a seamless, uninterrupted glow.

Question 21

Can I customize, engrave, or personalize any piece of jewelry?

Accepted Answer

Yes. Many Amorati pieces can be made uniquely yours. Some styles allow you to choose stones or add gemstones, while others can be engraved after purchase. Customization options are noted directly on each product page, and our Virtual Stylists are always available to guide you through the process.

Question 22

How long do custom orders take to make and deliver?

Accepted Answer

Delivery times depend on the piece. In-stock items ship within 2 business days. Made-to-Order designs typically ship within 14 business days, though intricate styles may take 4–6 weeks. Fully custom pieces are quoted on a per-design basis after consultation. Each product page shows the production estimate for that specific style, and you'll receive a confirmation email with your expected ship date once your order is placed.

Question 23

What exactly is a "Pavé" setting?

Accepted Answer

Derived from the French word for "paved," a pavé setting consists of small, brilliant-cut diamonds set closely together, separated by minimal beads of precious metal. The goal is to create a continuous surface of "paved" brilliance where the metal seemingly disappears, leaving only a shimmering "wall of light."

Question 24

How does the Amorati Pavé Standard differ from the industry average?

Accepted Answer

In the traditional jewelry industry, pavé stones are often treated as "commercial grade" leftovers — rarely held to individual grading standards and often showing visible yellow tints (G-J range) or dull spots. The House of Amorati rejects this compromise. We exclusively source High-Colorless (F-Grade) parcels. By utilizing our Colorless VS+ Standard, we ensure every stone is eye-clean and icy-white, eliminating the "patchy" look found in standard pavé.

Question 25

What payment methods does Amorati accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, Venmo, PayPal, and Amorati gift certificates. For purchases over $500, financing is available through Klarna.

Question 26

Do you offer financing or payment plans?

Accepted Answer

Yes. We partner with Klarna to offer flexible monthly payment plans on most purchases. Rates estimated around 13.99% APR for qualifying customers, with terms from 3 to 24 months depending on your purchase amount and credit profile. You'll see your financing options at checkout, with no impact to your credit score to pre-qualify.

Question 27

Is my payment information secure?

Accepted Answer

Yes. Amorati uses PCI compliant payment processing, and all transactions are encrypted with industry-standard SSL/TLS. We never store full credit card numbers on our servers.

Question 28

Do you ship outside of the U.S.?

Accepted Answer

We currently ship within the U.S., including Alaska, Hawaii, U.S. territories, and military bases. Delivery times may vary slightly depending on location.

Question 29

How do I track my order?

Accepted Answer

Once your piece is made and ready to ship, you'll receive an email with your FedEx tracking number. You can also log into your account on amoratidiamonds.com to view order status and tracking at any time.

Question 30

How do I change or cancel my order?

Accepted Answer

Contact our Concierge team as soon as possible at concierge@amoratidiamonds.com. If your order hasn't entered production or shipping, we'll do our best to accommodate changes or cancellation. Once a Made-to-Order or custom piece has entered production, or once any order has shipped, we're unable to modify or cancel it.

Question 31

Are packages delivered in discreet packaging?

Accepted Answer

Yes. Every order ships via FedEx 2-Day Priority in a plain brown exterior box with no Amorati branding visible on the outside — ideal for surprise proposals and gifts. The signature jewelry packaging is sealed inside.

Question 32

What is the delivery time?

Accepted Answer

In-Stock Items are ready to ship immediately and typically ship within 2 business days via FedEx 2-Day Priority. Made-to-Order Items have a production time of 2 to 4 weeks, then ship via FedEx 2-Day Priority once complete. Custom Pieces vary based on design complexity and the approval process; they ship via FedEx 2-Day Priority once finalized.

Question 33

Is signature required upon delivery?

Accepted Answer

Yes. FedEx will be delivering your package and it will require a signature to make sure your jewelry lands safely in the right hands.

Question 34

What if I have a question about my order?

Accepted Answer

Our Concierge team is here to help. Email concierge@amoratidiamonds.com.

Question 35

Does Amorati offer a warranty?

Accepted Answer

Yes. Every Amorati piece comes with a two-year Amorati Product Warranty that covers defects in craftsmanship. Specifically: clasps, chains, or settings that break due to a manufacturing defect; stones that loosen or fall out because of a structural flaw; and precious metal that discolors or weakens before its time. What's not covered: natural signs of wear (scratches, dents, tarnish), damage from misuse (chemicals, pools, accidental hard knocks), loss or theft, and any breakage from using non-Amorati attachments or modifications. The warranty applies to pieces purchased through Amorati or an authorized retailer.

Question 36

Do you recommend jewelry insurance?

Accepted Answer

Yes — we recommend insuring any Amorati piece valued over $1,000. Our pieces ship with an IGI grading report (or appraisal on request) that documents replacement value, which you can submit to your jewelry insurer. Many homeowner's policies also offer a jewelry rider.

Question 37

What is your return or exchange policy?

Accepted Answer

Every Amorati piece is backed by our 30-Day Love-It Guarantee. If you're not obsessed within 30 days of delivery, send it back for a full refund or exchange — free, fully insured return shipping included. Custom and resized rings, engraved pieces, and final-sale items are excluded.

Question 38

How do I start a return or exchange?

Accepted Answer

Log in to your Amorati account, locate your order number, click "Start a Return," and choose your reason. Our Concierge team will email you a Return Authorization (RA) number and a pre-paid FedEx label. Pack the item in its original packaging — outer box, packing slip, accessories, and certificates included — and drop it at any official FedEx shipping location (not a drop box). Our Quality Assurance team will inspect your item within 7 business days, and once approved your refund posts to the original payment method within 5–7 business days.

Question 39

Do I need to track or insure my return?

Accepted Answer

No — we handle it. The pre-paid FedEx label we issue includes full tracking and insurance for the value of your purchase at no cost to you. Just make sure to drop the package at an official FedEx location (not a drop box) so it scans into the FedEx system right away.

Question 40

Does Amorati offer Gift Certificates?

Accepted Answer

Yes. Amorati Gift Certificates can be purchased directly on our website and are available in denominations from $50 to $5,000. They make a thoughtful gift for engagements, anniversaries, birthdays, and milestone moments.

Question 41

How are Amorati Gift Certificates delivered?

Accepted Answer

Gift Certificates are issued electronically and delivered via email. Amorati Diamonds does not provide physical gift certificates by mail.

Question 42

Can I schedule the delivery of a Gift Certificate for a future date?

Accepted Answer

Currently, emails are sent immediately upon purchase. If you wish to deliver the gift later, we recommend entering your own email address as the recipient. You can then forward the email or print the certificate to present it whenever you like.

Question 43

Where can I use my Gift Certificate?

Accepted Answer

Amorati gift certificates are redeemable exclusively on amoratidiamonds.com. They cannot be used at retail partners or third-party sites.

Question 44

How do I apply my Gift Certificate code?

Accepted Answer

During checkout, enter your unique code into the "Promotions" field and click apply.

Question 45

Can I use multiple Gift Certificates at once?

Accepted Answer

Only one Gift Certificate can be applied per order. However, you may split your payment between a Gift Certificate and a credit card if the certificate does not cover the full balance.

Question 46

What happens if my order total is less than the Gift Certificate value?

Accepted Answer

Any remaining balance stays on the digital code and can be applied to a future purchase.

Question 47

Can I view my Gift Certificate balance in "My Account"?

Accepted Answer

Because Gift Certificates are treated as individual items, balances are not currently tracked in the "My Account" dashboard. We recommend that recipients keep a record of their remaining balance after each use.

Question 48

Do Amorati Gift Certificates expire?

Accepted Answer

No. Amorati Diamonds Gift Certificates and any resulting Store Credits do not expire and do not incur fees.

Question 49

Are there any blackout dates or product restrictions for Gift Certificates?

Accepted Answer

There are no blackout dates. Gift Certificates can be used for any product on our site, with the sole exception that they cannot be used to purchase another Gift Certificate.

Question 50

Are Gift Certificates reloadable?

Accepted Answer

No. Once a certificate balance reaches zero, it cannot be topped up. A new certificate must be purchased.

Question 51

Do I need an account to redeem a Gift Certificate?

Accepted Answer

No account required. That said, we recommend creating a free account to access The Vault, our member program with exclusive offers, early access to new collections, and easy order tracking.

Question 52

What if I lose my Gift Certificate digital code?

Accepted Answer

Because we do not have visibility into unique codes once they are issued, we cannot recover or replace lost codes. Please treat your Gift Certificate email like cash and keep it in a secure place.

Question 53

Can I redeem my Gift Certificate for cash?

Accepted Answer

Gift Certificates are non-returnable and cannot be redeemed for cash, except where required by applicable law.

Question 54

What happens if I return an item bought with a Gift Certificate?

Accepted Answer

If you return an item purchased with a Gift Certificate, the refund will be issued as store credit.

Question 55

What is the maximum Gift Certificate amount I can purchase?

Accepted Answer

Gift Certificates may be purchased up to $5,000 per person, per day.

Question 56

When will my Gift Certificate be delivered?

Accepted Answer

Electronic delivery may be delayed up to 24 hours to allow for security and payment verification.

Question 57

What happens if my purchase does not use the full Gift Certificate amount?

Accepted Answer

If a purchase does not exhaust the full value of the certificate, the remaining balance will be issued as Store Credit to the customer's account for future use.

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